Refund Policy

At Mustard Kitchen, we strive to ensure every customer is delighted with their purchase. However, if for any reason you are not completely satisfied with your order, please review our refund policy below: 

 

Eligibility for Refunds
1. Product Quality Issues: If you receive a product that is defective or not as described, you are entitled to a refund or replacement.
2. Incorrect Orders: If we make a mistake with your order (e.g., wrong item or missing item), we will gladly offer a refund or replacement.
3. Change of Mind: Unfortunately, we do not offer refunds or exchanges for change of mind once the order has been prepared.

 

Conditions for Refunds
1. Proof of Purchase: To process a refund or replacement, we require a receipt or proof of purchase.
2. Notification Period: Please notify us of any issues with your order within 24 hours of receiving the product.

 

Refund Process
1. Contact Us: Reach out to our team via email at Themustardkitchen05@gmail.com.
2. Review: We will review your request and determine if it meets our refund criteria.
3. Resolution: If approved, we will process your refund or replacement promptly. Refunds will be issued to the original method of payment within [number] days.

 

Non-Refundable Items
1. Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
2. Perishable Goods: Items that are perishable (e.g., certain baked goods) may not be eligible for a refund if they have been opened or consumed.

 

Consumer Guarantees
Our refund policy complies with the Consumer Guarantees Act 1993, which ensures that goods must be of acceptable quality, fit for purpose, and match the description given. For any questions or concerns regarding our refund policy, please contact us at [contact information]. We appreciate your understanding and look forward to serving you again.